Data Protection & Privacy
Last Updated: January 2026Every piece of information you share with jtween is treated as a trust. This page explains — in plain English — what data we collect, why we collect it, and how we keep it secure.
Jtween takes your privacy seriously. Reading this policy will give you a clear picture of exactly what we do — and don't do — with your information.
This privacy policy applies to the jtween platform — an online gaming and betting platform built for users in Bangladesh. We believe every individual has the right to privacy, and protecting that right is our responsibility.
By using the jtween website or creating an account, you are agreeing to this privacy policy. If any part of this document is unclear, please reach out to our support team — we are happy to explain it to you.
This policy is reviewed regularly and updated as needed. You will be notified by SMS or email if any major changes are made.
What Is Collected at Registration:
What May Be Collected During KYC Verification:
Data collected automatically while using the platform:
Jtween uses your data only for specific, limited purposes. We never collect information that is not necessary.
Account Management: Your data is used to create and maintain your account, ensure login security, and send account-related notifications.
Payment Processing: Financial information is used to confirm deposits and withdrawals and to prevent fraud.
Customer Support: The support team has access to the information needed to help resolve your issues or complaints.
Responsible Gaming Oversight: To monitor your gaming patterns and identify unusual or high-risk behavior — this is for your own protection.
Platform Development: To analyze overall usage patterns and improve jtween's services. This analysis is done entirely anonymously — no individual's identity is involved.
Jtween never sells your personal information to advertisers or third parties. That goes against our core principles.
Limited Disclosures That May Occur:
Your information is not shared with anyone for any other reason. jtween does not pass data to marketing companies or data brokers.
Jtween uses cookies on its website. Cookies are small files stored in your browser that help improve your experience.
Essential Cookies: Used to maintain login sessions, verify security, and save game progress. Without these, the platform will not function properly.
Performance Cookies: Used to monitor page load speed and detect errors. This data is entirely anonymous.
Preference Cookies: To remember your language preference, theme settings, and other personal preferences.
You can always disable or delete cookies through your browser settings. Keep in mind that turning off essential cookies may limit access to certain features on the platform.
Jtween maintains multiple layers of security to protect your data.
Encryption: All your data is protected with 256-bit SSL/TLS encryption — the same technology used by international banks. Encryption is also applied to stored data.
Access Control: Within jtween, only a limited number of staff are authorized to view your data — strictly those who need it for their work. Every access is logged.
Two-Factor Authentication (2FA): With Two-Factor Authentication enabled on your account, no one can log in even if they have your password.
Server Security: jtween's servers operate in compliance with international security standards and undergo regular security audits and updates.
Real-Time Monitoring: Our security team monitors for unusual login activity and transactions around the clock. If suspicious activity is detected, the account is temporarily locked and you are notified immediately.
You have several important rights regarding your data on jtween. To exercise any of these rights, please contact our support team.
To exercise any of your rights, email support@jtween.best. We typically respond within 72 hours.
Jtween retains your data only for as long as it is needed. Information that is no longer required is deleted after a set period.
Active Account: All data is retained for as long as your account remains active.
Closed Accounts: Certain data is retained for up to 5 years after account closure, due to legal obligations and fraud prevention requirements.
Transaction History: Financial transaction records are retained for up to 5 years, as required under Bangladesh's financial regulations.
KYC Documents: KYC documents are retained for a set period even after verification is complete. They may be kept for up to 2 years after an account is closed.
After the specified period, your data is deleted completely and securely.
Jtween strictly prohibits registration and data collection for anyone under the age of 18. The platform is for adults only.
Date of birth is verified at registration. If there is any doubt, age is confirmed through KYC verification.
If we ever become aware that data belonging to a minor has been collected, that information will be deleted immediately and the account will be closed.
If you become aware of any underage person using an account, please notify us at support@jtween.best.
Jtween may update this privacy policy at any time. For significant changes, you will be notified by SMS to your registered mobile number or by email. The "Last Updated" date at the top of the page will always show you when the most recent change was made.
For any questions or concerns about this privacy policy, email us directly at support@jtween.best. We aim to respond within 24–72 hours depending on the nature of your enquiry.
To learn more about this Privacy Policy or to submit any request regarding your data, write to us at support@jtween.best. We respond in Bangla.
Layers of Protection
Jtween protects your data not just through policy, but through real technology and processes.
All data traveling between your browser and jtween's servers is protected with 256-bit SSL/TLS encryption. No one can intercept or alter it in transit. Sensitive data stored on our servers is also kept in encrypted form.
With Two-Factor Authentication (2FA) enabled, no one can access your account even if they know your password — every login requires the OTP sent to your mobile. jtween strongly recommends keeping 2FA turned on.
Jtween does not sell your personal information to any advertiser, data broker, or third party. That is not part of our business model — we earn through the quality of our service, not your data.
Jtween's security systems monitor around the clock for suspicious login attempts, unrecognized device access, and unusual transactions. If anything looks out of the ordinary, your account may be temporarily locked and you will receive an SMS alert.
Access to your full data is restricted even within jtween. Only those who require it for their specific role can view certain information. Every access is logged and subject to regular audits.
You may submit a request to have specific data deleted. Everything not required to be retained under legal obligations will be removed within a set timeframe. The process is fully transparent.
Your Rights
A common question is whether you lose control of your information once you share it online. jtween's answer is: no, you don't. Your data is yours — we use it only to provide the services you need.
You can request to see what information jtween holds about you at any time. If anything is incorrect, you can have it corrected. When you close your account, all data beyond what is legally required to be retained will be deleted.
How Your Data Is Used
| Type of Data | Retention Period | Purpose |
|---|---|---|
| Mobile Number / Name | 5 years after account closure | Identity & Legal Requirements |
| Transaction History | 5 Years | Financial Regulations |
| KYC Documents | 2 Years | Fraud Prevention |
| Login Logs | 1 Year | Security Monitoring |
| Cookie Data | 30 Days | Session & Preferences |
Detailed Explanation
Many people in Bangladesh have understandable concerns about sharing personal information online — especially when it involves something as sensitive as gaming or financial transactions. jtween recognizes those concerns and takes them seriously.
Jtween asks for your mobile number, name, and date of birth at registration because these are essential for managing your account, securing payments, and verifying your age. No unnecessary information beyond this is requested. Email is optional — you can create an account without it.
There is one important thing to know about payments: jtween never has access to your bKash or Nagad PIN, nor does it need to. Payments are completed entirely through your mobile banking app — jtween only receives confirmation that a transaction has been completed.
Gaming history is retained primarily to support responsible gambling oversight. If a player's betting patterns suggest they may be at risk — such as placing very large bets frequently, or increasing bet sizes immediately after a loss — jtween may reach out to offer assistance. This is part of our commitment to responsible gaming.
Many users feel hesitant about submitting NID photos during the KYC process. With that in mind, jtween only makes KYC mandatory for large withdrawals or specific circumstances. For regular play with smaller amounts, you can access all features without completing KYC. That said, completing KYC works in your favour — it removes any restrictions on withdrawals.
IP addresses are collected primarily for security purposes. If someone attempts to access your account from another country, it is flagged immediately and you are alerted. This data is not used to track you or serve you advertisements.
Jtween believes people trust a platform when they understand what happens to their data. Our goal is not to confuse users with vague policies or fine print. That is why this policy is written in plain, straightforward language — so that everyone can understand it clearly.
If you have any questions about this policy or anything is unclear, reach out via live chat or at support@jtween.best. We're happy to walk you through it in plain language.
Frequently Asked Questions
Get Started Safely
Play with confidence — backed by jtween's transparent privacy policy and robust data protection. Welcome to the platform trusted by millions of players across Bangladesh.